Our website uses cookies. There is a notice on our home page that describes how we use cookies and provides a link to this policy. We use strictly necessary cookies automatically where they are needed to provide the service you request. We may also use certain other cookies or similar technologies where you have given your consent, or where a limited legal exception applies. You can accept, reject or manage those cookies through our cookie settings at any time.
A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your device when you visit a website. Our website may use cookies to:
Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. Cookies and similar technologies may collect online identifiers and information about your device, browser and use of the website. Depending on how those technologies are configured, that information may constitute personal data. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device – such as your IP address, your browser and/or other internet log information – this will not usually identify you personally. In certain circumstances, such as when you complete the contact page, we may collect personal information about you, but only where you voluntarily provide it. For more information about how we process personal data, please see our Privacy Notice.
We will obtain consent for cookies and similar technologies where required by law. We may use certain cookies without consent where a legal exception applies, including where the cookie is strictly necessary to provide a service you have requested or to remember a relevant user preference.
Where third-party providers set cookies or similar technologies through our website, we identify them in the table below together with the purpose of the technology, whether it is first- or third-party, how long it lasts and whether we rely on consent or an exception.
You can accept, reject or change your cookie preferences at any time using our cookie settings. Refusing non-essential cookies will not prevent you from using the website, although some optional features may not function. You can also control cookies through your browser settings, but doing so may affect website functionality.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie/Similar technology | Provider | Category | Why we use it | How long for | Consent | What would happen if we disabled it | Further information |
|---|---|---|---|---|---|---|---|
| Session/authentication cookie | Farillio | Strictly necessary | To enable user to log in and access the site. | Session / actual expiry | No | Users would not be able to log in to Farillio | |
| Payment, security and fraud prevention cookies | Stripe | Strictly necessary | To enable payment processing, transaction security and fraud prevention when users pay for STAA or subscribe to Farillio. | Varies by cookie / payment flow | No | Users would not be able to subscribe to Farillio or pay for the STAA service. | https://stripe.com/cookies-policy/legal |
| Live chat cookies/similar technologies | Intercom | Strictly necessary | To enable the live chat service where a user chooses to activate it, and to maintain the chat session. | Up to 1 week by default, or shorter if the session is terminated. | No | Users would not be able to use live chat support. | https://www.intercom.com/legal/cookie-policy |
This document was last updated on 22 April 2026